Frequently Asked Questions

How do I order?
-- check our Ordering Help Page for complete step-by-step details.
Do I have to order through the web site?
-- No, you can call us almost anytime and order through our toll-free number (800) 938-1911.
What if I want to return my purchase?
- No problem. We believe in the "Sam Walton guarantee" - Satisfaction guaranteed, no questions asked, but please contact us within 10 business days.
- Shipping charges are refundable only if it is a problem with the merchandise or a mistake in the order on our part.
- All returns must have a return authorization number within 10 days of receipt of merchandise and returned within 15 days of receiving the return authorization. -- A 5% to 20% restocking fee may be applied, but if it is a question of quality or a mistake in the order on our part, there is no restocking fee.
Do you offer volume discounts?
Price breaks are shown on the product pages. If you need a quantity larger than 1case (144), then please call us for the best price.
How fast can I get my order?
- We ship immediately. We will call you if we are out of stock.
- Expedited shipping is sometimes not available on the Shopping Cart when you place your order. If it is a special shipping option that you need, call us to arrange the shipping method you want.
Can I have it shipped to my Post Office Box?
- Most items, specifically Jesus Hats, Military hats, skullcaps, and some others can be shipped directly from our office through the Post Office.
Do you take international orders?
- Yes, subject to import/export restrictions and fees. Usually it is not a problem, but every country is different in some way. Duties and tariffs will have to be paid by the consignee.
- International Orders may be subject to dimensional weight rates.
- Please contact us at sales@capsandvisors.com so we can process your credit card.
- We do not ship to international addresses that are different than the Cardholder's name and address.
Can I get Net 30 billing Purchase Orders?
- Yes. Our billing accounts are handled through our Factor in Dallas, TX. They require the usual credit references. Contact us for a credit application.

Question not answered here?
-- email us at sales@jesushats.com and we'll get you a quick response, or, once again, just give us a call at (800)938-1911.